We’re always happy to help with your requests! However, we strongly advise that you double-check all product details and measurements before buying. If you have any questions about your purchase, feel free to ask.
Even though we have strict quality checks, colors and prints can vary from one item to another. This is due to differences in fabric, your screen settings, our effort to avoid over-treating items with chemicals, and our practice of using all dyed or printed fabrics to reduce waste.
Returns
You have 3 days to reach out to us if there should be an occurrence of a return. Please click here to erase your return request.
Kindly note returns are not pertinent to items bought on special prices ,sale or offers.
Occasionally we might commit errors, we apologize ahead of time for that and trust that you will allow us a second chance.If you have gotten an inaccurate or harmed thing, kindly reach us with your request number and a picture and portrayal of the issue in something like 72 hours of conveyance of bundle. We will supplant your request subject to assessment of harms.
Any issues detailed after 72hrs won't be considered for substitution as the bundle has been out of our distribution center for a lot of time and in conditions outside of our reach.
For any query connected with returns ,you can connect with on WhatsApp at +919005120997
Exchange & Return Policy
At Sansvika , we strive to deliver exceptional products to you. Prior to dispatch, each item undergoes stringent quality and hygiene checks. Nevertheless, we understand that unforeseen circumstances may arise, which is why we have implemented the following exchange and return policy
Incorrect Item Sent
If you receive an incorrect item, we will promptly replace it or refund the full invoice amount upon your request.
Manufacturing Defect
Should you find a manufacturing defect in the product received, we will facilitate a replacement or refund.
Refund Process
Refunds commence only after we receive and verify the returned product. Upon receipt, we will inspect it and, if approved, issue your refund within 3-5 working days.
Return Validation
Upon receiving your return package, we will assess its eligibility. If deemed eligible, your refund will be processed promptly. If not eligible, we will return the product to you. Either way, the return issue will be resolved within 7 days from receiving the return package.
Customer Agreement
By choosing Sansvika , you agree not to dispute our decision on return validation.
Return Conditions
Products eligible for return must be unused, unworn, unwashed, and undamaged. They should be returned in their original packaging with all tags and accessories intact. Items that have been damaged, soiled, or altered will not be accepted.
Non-Returnable Items
Custom-made products or items personalized to your requirements cannot be returned or exchanged. Additionally, products explicitly marked as non-returnable are ineligible for return or exchange.
Chikankari Specifics
For Chikankari products, slight variations in threads or embroidery are natural and do not qualify for exchange, as these characteristics are inherent to handcrafted items.
Our Support
Every product at Sansvika is meticulously crafted by skilled artisans, making each piece unique. We appreciate your understanding and support.
For further assistance, please email us at sansvikaorders@gmail.com